Your account

Delete your account

Build the Ages and its games are run by Prime Signal Marketing LLC. One account covers every game, so deleting it once removes it from all of them. You can do it yourself, or ask us to.

Delete it yourself

1. Open any of the games and sign in.
2. Open Settings and find Account.
3. Choose Delete account, then Continue.
4. Enter your password and choose Delete account.

This cannot be undone. Nothing needs to be installed: every game runs in a browser, on a phone or a computer.

Forgot your password? On the sign-in page, choose Forgot your password? for a reset link by email, or use your recovery phrase. Then follow the steps above.

Ask us to delete it

If you cannot sign in, write to support@buildtheages.com from your account's email address and ask us to delete the account. We delete it and write back when it is done.

What is erased

• Your account: your email address, and the salted hashes of your password and recovery phrase.
• Your cloud save in every game.
• Your Treasury, with any currency, boosts and items still in it. Bring them into a city first if you want to use them.
• Your reward center claims.
• Your email address and account id on our player list.

What is kept

• The save in your browser. It stays on your device until you reset your profile in Settings or clear the browser's data.
• A record of each city's progress, with no email address or account attached.
• Purchase records, kept by us and by Stripe: what was bought, when, and by which player id. They are kept so a purchase can be delivered and restored, and as payment records.

To have the record of a city's progress removed as well, or to ask what we hold, write to the same address. The privacy page has the full account of what we store.