Help

Support

Build the Ages and its games are run by Prime Signal Marketing LLC. If something went wrong, or you have a question, write to support@buildtheages.com.

Writing to us

Tell us which game you were playing, the name of your city and what happened. If you have an account, write from its email address, so we know the account is yours.

A purchase that did not arrive

Open the Store in the game, find Restore purchases, enter the email you paid with and press Restore. If you were signed in when you bought, look in the Treasury, near the top of the Store: your purchase may be waiting there to be brought into a city.

If it is still missing, write to us with the email you paid with and the day you paid. Your card statement shows a line starting PRIME SIGN with the game's name after it.

Getting back into your account

On the sign-in page, choose Forgot your password? and we email you a reset link that works for 30 minutes. You can also use the recovery phrase you saved when you made the account. If neither works, write to us from the account's email address.

Your save

Without an account, your save lives in your browser, and clearing the browser's data removes it. Settings has Export save and Import save, to keep a copy or move it to another device. With an account, each game keeps a cloud save as well.

Deleting your account

You can delete your account yourself, in any game. How to delete your account has the steps, and says what is erased and what is kept.

Privacy and terms

What we store and why is on the privacy page. The rules for playing and for purchases are in the terms.